Terms of Service

Last updated: September 6, 2025

1. Overview

Welcome to Tracking the Trade (“we,” “us,” or “our”). We operate this online store to offer custom, made-to-order products. By accessing or using our website, placing an order, or interacting with any part of our services (the “Services”), you agree to these Terms of Service and our Privacy Policy.

If you disagree with any part of these Terms, please do not use the Services. No hard feelings.

 

2. Eligibility & Account Info

You must be the age of majority in your state or province to use our Services.

If you create an account, you agree to provide accurate, complete, and current information. You’re responsible for keeping your login details secure — please don’t give your account to your cousin’s friend who “just wants to look around.”

 

3. Custom Products

All items in our shop are made to order. Product photos and mockups are for illustration, and colors may vary slightly due to screen settings and printing methods.

We may update product descriptions, pricing, or availability at any time.

 

4. Orders

When you place an order, you’re making an offer to purchase. We reserve the right to accept or decline any order.

Once production begins on custom items, cancellations are rarely possible — so please double-check your choices before submitting.

Your order is subject to our Refund & Replacement Policy, which can be found here: [LINK].

Products are for personal use only — no reselling or distribution without our written permission.

 

5. Prices, Payment & Billing

Prices can change without notice. The price you see at checkout is the price you pay. Taxes, shipping, and import fees (if applicable) are added at checkout.

You agree that:

• Your payment method is valid and authorized

• Your billing info is accurate

• You will promptly update any changes

If your card says “nope,” your order will not be processed.

 

6. Shipping & Delivery

All shipping times are estimates, not guarantees.

Once a package is handed to the carrier, risk of loss transfers to you. Delays caused by carriers, weather, customs, or the universe doing its thing are outside our control.

 

7. Refunds, Replacements & No Returns

Because our products are custom-made, we cannot accept returns or exchanges for reasons like wrong size, color preference, or buyer’s remorse.

We WILL replace an item at no cost if:

• It arrives damaged

• It’s misprinted

• It’s the wrong item

• The design, size, or color differs from what you ordered

To request a replacement, contact us within 7 days of delivery with photos of the issue.

 

8. Intellectual Property

All content on this website — including images, text, graphics, designs, and trademarks — belongs to Tracking the Trade or our licensors.

You may not copy, reproduce, modify, or use any content for commercial purposes without our written permission.

Short version: enjoy the products, don’t steal the designs.

 

9. Third-Party Tools & Links

Our store runs on Shopify, and we may use other third-party services (print providers, payment processors, shipping carriers, etc.).

We’re not responsible for content on third-party websites or the policies of those companies. Use them at your own discretion.

Shopify provides the platform but is not a party to your purchase. Any questions about your order should come to us, not Shopify.

 

10. Feedback & Reviews

If you send us feedback, suggestions, reviews, or ideas (collectively, “Feedback”), you grant us permission to use it for marketing or promotional purposes.

Basically: if you say something nice, we may show it off.

 

11. Prohibited Conduct

You agree not to use the Services to:

• Break any laws

• Upload malicious code

• Harass, threaten, or abuse anyone

• Attempt to disrupt or hack the site

• Spam, scrape, or data-mine

• Misrepresent your identity or pretend to be someone else

If you try any funny business, we may suspend or restrict access.

 

12. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available.”

We do not guarantee that:

• The site will always be error-free

• The colors on your screen match the final print perfectly

• Every part of the Services will be uninterrupted

Some jurisdictions don’t allow certain warranty disclaimers. If you live in one of those places, you may have additional rights.

 

13. Limitation of Liability

To the maximum extent allowed by law, Tracking the Trade is not liable for:

• Lost profits or revenue

• Lost data

• Shipping delays

• Indirect or consequential damages

• Your dog eating your package

Our liability will never exceed the amount you paid for the product.

 

14. Indemnification

If your misuse of the site gets us sued, you agree to cover our costs, including reasonable legal fees.

 

15. Severability

If one part of these Terms is deemed invalid, the rest still stays in effect.

 

16. Entire Agreement

These Terms, plus our Privacy Policy and Refund Policy, constitute the complete agreement between you and us.

 

17. Governing Law

These Terms are governed by the laws of the state where Tracking the Trade is headquartered.

 

18. Changes to the Terms

We may update these Terms occasionally. If we make material changes, we’ll post an updated date at the top of this page. Continued use of the Services means you accept the updated Terms.

 

19. Contact

Questions about the Terms?

Email us at: claude@trackingthetrade.com

(Yes, that’s the real address. No, Claude the model is not running your inbox… yet.)